How can we make things easier and faster for you?
Complete the "Improvement Suggestion" form in the service portal. This form allows you to share detailed suggestions that are then reviewed by our continual service improvement team. You can also complete this form by clicking on the "Suggestion" light bulb icon located in the top right of the screen on any page in the service portal.
New catalog items
We have added more services! Visit VITA Catalog Services List for a short description of each service available in the service catalog. This quick link will take you to the VITA Service Portal for more information.
Low-Code Application Platform - Power Platform
Low-code application platform (LCAP) Power Platform service is a line of business intelligence (BI), app development and app connectivity software applications to bring ease and innovation to low-code app development and automation. The service is integrated with the Azure AD platform and will allow agencies to automate processes, build solutions, analyze data and create virtual agents. The Power Platform service consists of Power Apps, Power Automate, Power BI (business intelligence), Power Virtual Agents (PVA), Project Online and Dynamics 365 components.
Catalog by persona now live
The Catalog by Persona format aims to provide available devices, as well as their supporting services, through four persona order forms. FAQs are available in the service catalog (KB0019323) to learn more about the navigation and organization of the order forms.
Desk-centric - The desk-centric persona is recommended for users who are categorized as performing administrative, finance, contracts and human resource functions, who spend 80% or more time at the office.
Field worker - The field worker persona is recommended for users who are 100% mobile – this includes, but is not limited to, field service technicians, law enforcement, health care or environmental agency end user.
Engineer - The engineer persona is recommended For users who include, but are not limited to, developers, programmers, database administrators, computer aided design (CAD) engineers or geospatial engineers.
Traveling professional - The traveling professional persona is recommended for users who need to work remotely – this includes managers or supervisors, as well as resources who primarily utilize email, a limited number of applications and perform some web browsing.
SD-WAN analysis reporting
Software-defined wide area network (SD-WAN) analysis reporting allows authorized agency users to request access to view historical, as well as current, network analysis and to access multiple reporting options for SD-WAN services.
Use the request form here.
Review the frequently asked questions on this service.
Virginia website (VWS) solutions
VWS is a VITA service for executive branch agencies seeking to migrate agency websites to approved website content management system (CMS) vendors. VWS does not have a cost associated with the service and is aligned with the VITA website modernization program. The service is a partnership between the VITA service owner and the agency to assist with and develop a solution design.
New catalog item: Virtual Desktop Infrastructure (VDI)
The virtual desktop infrastructure (VDI) service provides a Microsoft Azure virtual desktop (AVD) that is securely accessible from any location with an internet connection. This service enables Commonwealth of Virginia (COV) users to work remotely on a variety of devices, including personal devices.
Learn more in the VDI FAQs
MacBooks now available
The following MacBooks are now available in the service catalog.
MacBook Pro (M2 Pro)
Catalog Services Descriptions
The Service Catalog includes IT infrastructure, account request and management, security, and selected enterprise services, organized by service category.
If you don't have direct access to the Service Catalog, you can view, print or download the full VITA Catalog Services List for a short description of each service.
The current service categories are shown below. Each category will contain one or more VITA services. Brief category descriptions and additional information have been provided for each item.
Learn about How to Order VITA Services.
Application Integration Services (AIS) provide agencies with secure hosting and integration services for their applications. The services include the people, processes and technology necessary to integrate agency applications.
A cloud service is any service that is made available on demand via the internet from a cloud computing provider. Cloud services are designed to provide scalable access to applications, resources and services. Examples of cloud services include the delivery of computing services including servers, online data storage and backup solutions, networking, software, delivery of analytics, and data processing.
Available Cloud Service Provider (CSP):
- Amazon Web Services (AWS)
- Microsoft Azure (Azure)
- Oracle Cloud Infrastructure (OCI)
- Cloud Workload Optimization Service
Frequently asked questions about this service can found at Cloud Services FAQs.
Enterprise Cloud Oversight Service (ECOS)
ECOS provide oversight and support services for agencies undertaking the decision to move to cloud-based services. For additional information visit Enterprise Cloud Oversight Service (ECOS).
ECOS Approved Supplier List and Metrics
Visit Approved Application List and ECOS Metrics to view ECOS Approved Supplier List and Metrics.
Account request and management forms for many types of accounts have now been included in the Service Catalog (they are listed as no-cost services). Examples include COV network accounts, folder/share access requests, group/shared mailboxes, server removals, VPN token reassignments, and zz/aa Admin Account requests.
Business Platform Solutions (BPS) provides scalable, cost effective, on-demand SaaS services to the executive branch agencies which enable key value-add capabilities such as increased productivity, speed and efficiency, as well as high performance and security. For more information please visit our Business Automation Solutions page.
Disaster Recovery Services provides redundant storage and server infrastructure at our alternate facility in the case of a Disaster Recovery Test or a disaster declaration.
VITA has been assigned the authority and responsibility for the Internet domains "state.va.us" and "virginia.gov." Any state or local entity that subscribes to VITA telecommunications (telco) facilities, and uses either VITA-assigned IP addresses, or has their own IP address block, can be a part of the "state.va.us" and/or "virginia.gov" domains.
VITA's eGov services offering includes the eGov service advisor offering assistance in selection of suppliers for hosting of web applications and operations and maintenance for existing web applications. The eGov Service Advisor also helps direct inquiries about portal services. For more information please visit our eGov Services page.
This category encompasses services based on usage of the VITA IBM mainframe and includes categories that make up the various Resource Utilization (RU) or chargeable services.
Guidance for Virginia commonwealth localities, non-executive agencies and departments to access the Department of Motor Vehicles (DMV) and Department of Social Services (DSS) on the VITA mainframe.
The following two forms are for locality and out-of-scope agencies to manage continuing mainframe access:
Network Access Form: This form is for localities and out-of-scope agencies to request COV network access through the firewall security team to connect to the mainframe.
Mainframe Access Coordinator (MAC): This form is for localities and out-of-scope agencies to submit new names or update their mainframe access coordinator (MAC) appointees.
Mainframe Access Coordinator Responsibilities: This document outlines and supports the VITA oversight of agencies mainframe access coordinator responsibilities.
The Messaging Service Offering includes everything related to email and mailboxes. Plus handheld services, instant messaging, COV network access and Domain Name Services (DNS).
This service category encompasses Wide Area Network (WAN), Enterprise Remote Access, Local Area Network (LAN) network access, managed router and secure wireless services.
The personal computing service offering includes all aspects of the desktop computing environment including laptops, desktops, tablets, and peripherals. Customers may also choose from among four levels of deskside support -- Bronze, Silver, Gold and Offline.
For more information visit End User Services.
This category includes a variety of multi-function devices (MFDs) and network printers. An ordering guide is provided in the Service Catalog to assist in making the best selection. Customers may also choose from among three levels of printer support -- Bronze, Silver, and Gold.
For more information visit End User Services.
VITA also offers services to assist customers in developing, managing, and improving their information security programs. Examples of security service offerings include: IT security audits, managed firewalls, data encryption, secure sockets layer (SSL) server certificates, security incident management, and vulnerability scanning of web applications.
Centralized Information Security Officer (ISO) Service
Service Lead: Wes Kleene Contact: CSRMServices@vita.virginia.gov
The Centralized Information Security Officer (ISO) service assists agencies (agencies, boards, commissions, universities, etc.) in the development and implementation of their IT Risk Management Program. The current service includes support for performing and developing key program documents such as: System Identification and Inventory; Business Impact Analysis; IT System Security Plans (consisting of IT Security Risk Assessment and Risk Treatment Plans) including required annual updates. The Centralized ISO Service continues to work with the agency to ensure implementation of corrective action plans, and remediation of findings. The Centralized ISO Service team provides ongoing consulting and service identification working directly with agency personnel
Centralized IT Security Audit Service
Service Lead: Mark McCreary Contact: CSRMServices@vita.virginia.gov
The Centralized IT Security Audit Service allows agencies to contract for IT security audits on their sensitive systems. These are conducted through the IT Security Audit staff / contract support. The audits will be performed in accordance with commonwealth IT auditing standards and will be compliant with the requirement to have a sensitive IT system audited (at least once every 3 years).
This category includes enterprise services based on physical and virtual servers. A wide variety of services are offered depending on user requirements for accessing and utilization of the server environments. This category also includes the Large File Transfer (LFT) service, a web based application that allows users to send and receive large files that are typically blocked due to size by e-mail systems.
Storage services include options for various types of storage and backup services.
Benefits of VWSWhy should an agency consider taking advantage of this service?
- Provides agencies with a trusted partner dedicated to modernizing and improving the citizen user experience across Commonwealth public websites
- Provides oversight to ensure approved vendors are delivering secure websites and consistently providing website services
- Assists agencies with selecting an approved vendor to develop and maintain websites
- Leverages web design experience, processes, platforms and standards used for COV websites
- Ensures websites meet current web content accessibility guidelines (WCAG) standards
- Provides resources and support from the VWS solution team
The Voice and Video service offering includes cellular wireless access, as well as local access services, audio, data and video conferencing, and unified communications as a service (UCaaS). Services are ordered via Telecommunications Service Request.
Cellular Wireless Services
Verizon Wireless, US Cellular, Sprint Solutions, nTelos, and AT&T Mobility.
Learn more about cellular services.