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How to Order VITA Services

Ordering Catalog Services

VITA services can be ordered from the VITA service catalog in the new VITA service portal.

To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA service catalog via the VITA service portal to place requests for your business needs. 
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order services by sending an email to the VITA Customer Care Center (VCCC) services desk at A list of available services can be found here. When contacting the VCCC please include the following information:
    • The words "Service needs" in the subject line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.

Ordering other service IT services

Other IT services may be procured using different procurement methods. See additional information on these services here and follow the specific instructions provided to request the services.