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VITA Support FAQs

Learn about conversion service?

Review the "Virginia Government Internet Domain Naming" section of the Enterprise Architecture Standard - EA225 (January 2021) (page 81, 5.5-7) for naming conventions and exception form.

Request a domain by contacting the VCCC to open an incident with the specifics of the DNS request. For more information visit Catalog Services.

Get a web page developed?

Refer to the IT Contingent Labor contract available in our Procurement section.

Become a VITA employee?

Visit Jobs page in the About section to learn about current VITA employment opportunities and review instructions for application submission.

Find Commonwealth of Virginia IT policies, standards and guidelines?

Visit the ITRM Policies, Standards & Guidelines page in our Policy & Governance section of the website.

Order new telecommunications service?

Please visit Technology Services for more information on our telecommunication service.

Open a trouble ticket?

Visit IT Support for instructions and contact information.

Obtain use of an existing technology contract?

Locate and view desired contract from the list of VITA contracts.

Visit the Contact SCM page in the Procurement section. Based on category, select a supply chain management staff person to contact.

Contact supply chain management at

Request assistance in developing an RFP?

Contact Doug Crenshaw, in Supply Chain Management. For additional contacts visit Contact SCM in the Procurement section.

Do business with VITA?

Visit the Sell to VITA in the Procurement section. Follow links you are intrested in. Contact information for the staff member assigned to the invitation for bid (IFB) or request for proposal (RFP) is listed in the body of the solicitation.

Contact supply chain management at with any questions.

Order a new service?

Visit the How to Order VITA Services in our Technology Services section to review specific service information.

Update my supplier contact information?

Visit Sell to VITA page in the Procurement section of the website for more details.

Figure out who to contact?

Send an email to if no other contact information is given.

Find out about Commonwealth of Virginia Enterprise Architecture?

Visit Enterprise Achitectures in our Policy & Goverance section.

Order hardware or software?

Visit Procurement Procedures or view our VITA's IT Procurement Authority & Delegation Policy document.

Contact specified supply chain management staff member with any questions or send email to

Which Tools and Applications do not require VPN?

A VPN connection is not required to use Gmail, Google Calendar, other Google Apps, Cardinal, SharePoint and other Microsoft Office 365 applications. VPN is only necessary when accessing file shares at your agency and other tools that are not accessible via the internet.

You will find a list of many commonwealth applications that DO NOT require a VPN connection by visiting Tools and Applications.