To request an account or an account modification (change of access/permissions, including deletions and deactivations), please visit the service catalog within the VITA Service Portal. Most account request items are located in the COV account request category. Some account request items are also located in the Mainframe services category.
Note that the provision of accounts for new access to legacy billing systems (for bills produced prior to July 1, 2019) may be restricted. For more information, see information.
Use the "Request Assistance" link found on the top menu bar of the VITA Service Portal.
Email the VCCC at firstname.lastname@example.org.
Call (866) 637-8482 (toll free) to report an outage* or request service.
A VCCC analyst can often respond faster if you have the following information when you call:
To check the status of a ticket, please visit the VITA Service Portal.
VITA customers without Commonwealth of Virginia (COV) accounts (including some local government customers) or customers who are unable to gain access to the portal, may order services and request accounts by sending an email to the VITA Customer Care Center (VCCC) service desk, or by calling the VCCC at (866) 637-8482.