VITA Identity Manager (VIM)

To request a VIM account for the first time, visit the homepage of the application you wish to access and look for the VIM toolbar or go directly the VIM tool https://accessidm.vita.virginia.gov/externalauth/login.aspx. The toolbar will guide you through the steps to create your account profile, answer two security questions and submit the request. Once your VIM account is approved and active, you will still need to request access for any additional individual application accounts.

If you are a Commonwealth of Virginia employee, please contact the VCCC at 1-(866)-637-8482 or by email at vccc@vita.virginia.gov.

If you are a not a Commonwealth of Virginia employee, go to https://virginia-ex.okta.com/signin/forgot-password and follow instructions. If this does not work or you cannot remember the email you used, please contact the VCCC at 1-(866)-637-8482 or via email at vccc@vita.virginia.gov.

If you are a Commonwealth of Virginia employee, please contact the VCCC at 1-(866)-637-8482 or by email at vccc@vita.virginia.gov.

If you are a not a Commonwealth of Virginia employee, go to https://virginia-ex.okta.com/signin/forgot-password and follow instructions. If this does not work or you cannot remember what you used for your email, please contact the VCCC at 1-(866)-637-8482 or via email at vccc@vita.virginia.gov.

If you have a Commonwealth of Virginia employee email account, but the logon does not appear to work, or if you have multiple Commonwealth of Virginia employee accounts and you can't remember your Commonwealth of Virginia employee email, contact the VCCC at 1-(866)-637-8482 or by email at vccc@vita.virginia.gov.

If you do not have a Commonwealth of Virginia employee email account and do not remember what email account you registered with, please request a new VIM account. It will tell you if the account already exists. If it does, then proceed to "Forgot my Password" and it will step you through the process to reset your password.

The VIM Profile Manager is also used to update your user account profile. Your account profile consists of your first name, last name, email address, telephone number and two security questions. You will be asked to confirm your email address each time you enter the Profile Manager.

Visit https://accessidm.vita.virginia.gov/externalauth/UpdateAccount.aspx to access the profile manager and follow the on-screen instructions to update this information.

You will use the same VIM account and password to access many of the VIM-enabled applications, once authorized to do so by the application owner. If you need to access a different application, and you already have a VIM account, simply visit the homepage of the application you wish to access. Look for the VIM toolbar on your application or go directly to the VIM tool https://accessidm.vita.virginia.gov/externalauth/login.aspx. The tool will guide you through the application access request process. You will be notified via email once the application owner authorizes access to the application.

To reset a forgotten password, the VIM account must be registered and two security questions must be set up. If they were not set up, you will receive an error when trying to do a forgotten password inquiry. Please contact the VCCC at 1-(866)-637-8482 or by email at vccc@vita.virginia.gov. Please indicate whether you have a Commonwealth of Virginia employee email or a general user email registered with VIM. Once the VCCC resets your password, the first time you logon, you will be required to set up two security questions that will enable the "Forgot My Password" feature.

If you are unable to use any of the self-service features, or if you are not sure if you have a VIM account, contact the VCCC at 1-(866)-637-8482 or by email at vccc@vita.virginia.gov

If you are transformed Commonwealth of Virginia Employee user and you changed your VIM password in VIM, your regular Commonwealth of Virginia Employee account and VIM account password are out of sync.

You should always update your VIM password if you used your Commonwealth of Virginia Employee email account using the VCCC, online Password Reset tool, or your desktop. Your work Commonwealth of Virginia Employee account is synched with your VIM account when it is changed using that method.

If you have registered with a publically available email account like yahoo.com or g-mail or you have a Commonwealth of Virginia Employee email account but are not transformed, visit https://virginia-ex.okta.com/signin/forgot-password and follow the on-screen instructions. Okta is used to reset, as well as resolve forgotten passwords for external, general public users and non transformed Commonwealth of Virginia employee users.

If you have a Commonwealth of Virginia Employee email registered for a VIM account and have been transformed your Commonwealth of Virginia employee and new VIM passwords are synched. You have several options to change your password. You can change your password while logged into your workstation and on the network -- use Ctrl, Alt, Del and choose "Change Password." This will update your Commonwealth of Virginia employee password and it will be synched over to the new system. You can also use Password Rest app. Or you may contact the VCCC at 1-(866)-637-8482 or by email at vccc@vita.virginia.gov.

If you have registered with a publically available email account like yahoo.com or g-mail or you have a Commonwealth of Virginia Employee email account but are not transformed, visit https://virginia-ex.okta.com/signin/forgot-password and follow the on-screen instructions. Okta is used to resolve forgotten passwords for external, general public users and non transformed Commonwealth of Virginia employee users.

If you have a Commonwealth of Virginia Employee email registered for a VIM account and have been transformed your Commonwealth of Virginia employee and new VIM passwords are synched. You have several options to resolve your forgotten password. You can change your password while logged into your workstation and on the network -- use Ctrl, Alt, Del and choose "Change Password." This will update your Commonwealth of Virginia employee password and it will be synched over to the new system. You can also use Password Rest app. Or you may contact the VCCC at 1-(866)-637-8482 or by email at vccc@vita.virginia.gov.