How to Request User Changes in CTP
There can be several different user changes. Examples of some changes (there may be others, this is only an example)
- Name or email address change.
- Responsibility / role change (for example: from a PM to a resource on projects or from an AITR to an Agency Head)
- Read/Write access to a project where someone else is the PM.
Please select which role best applies to you (in your new role if this is a role or agency change). Results below will list the information we need to better assist you.
You selected: AITR, agency head
A CTP administrator will complete account/role change within the application.
| Who to notify | User requesting a change should notify their official AITR. |
|---|---|
| Official AITR will send an email to: | The CTP administrator at ctpe1admin@vita.virginia.gov with information indicated below. For CTP AITR: copy the existing/official AITR (if not the AITR sending the email), official agency head, ITIMD consultant, PMD Consultant and customer account manager (CAM) For CTP agency head: copy the existing/official agency head, ITIMD consultant, PMD Consultant and CAM |
| Subject line to the CTP administrator should read: | CTP Account Change Request - <insert user role & full name of new user>
(Example: CTP Account Change Request – AITR – FirstName Last Name) |
| Name of person submitting request (if different from user) | Full name of requestor |
| Contact information of person submitting request (if different from user) | Include email, phone number, and role (i.e., AITR) of requestor |
| Name of updated user | Full name of user to be updated |
| Describe what is changing | Changing from: Changing to: |
| Is this a role change? | Include who had the role prior (if applicable) |
You selected: Agency project manager
A CTP administrator will complete account/role change within the application.
| Who to notify | User requesting a change should notify the official AITR for their agency. |
|---|---|
| Official AITR will send an email to: | The CTP administrator at ctpe1admin@vita.virginia.gov, copying the ITIMD consultant and project management division (PMD) consultant, with information indicated below. |
| Subject line to the CTP administrator should read: | CTP Account Change Request - <insert user role & full name of new user>
(Example: CTP Account Change Request – Project Manager – FirstName Last Name) |
| Name of person submitting request (if different from user) | Full name of requestor |
| Contact information of person submitting request (if different from user) | Include email, phone number, and role (i.e., AITR) of requestor |
| Name of updated user | Full name of user to be updated |
| Describe what is changing | Changing from: Changing to: |
| Is this a role change? | Include who had the role prior (if applicable) |
You selected: Other
A CTP administrator will complete account/role change within the application.
| Who to notify | User requesting a change should notify the official AITR supporting their agency. |
|---|---|
| Official AITR will send an email to: | The CTP administrator at ctpe1admin@vita.virginia.gov, copying the ITIMD consultant and project management division (PMD) consultant, with information indicated below. |
| Subject line to the CTP administrator should read: | CTP Account Change Request - <insert user role & full name of new user>
(Example: CTP Account Change Request – CSRM – FirstName Last Name) |
| Name of person submitting request (if different from user) | Full name of requestor |
| Contact information of person submitting request (if different from user) | Include email, phone number, and role (i.e., AITR) of requestor |
| Name of updated user | Full name of user to be updated |
| Describe what is changing | Changing from: Changing to: |
| Is this a role change? | Include who had the role prior (if applicable) |