Announcements

How can we make things easier and faster for you?

Complete the "Improvement Suggestion" form in the service portal. This form allows you to share detailed suggestions that are then reviewed by our continual service improvement team. You can also complete this form by clicking on the "Suggestion" light bulb icon located in the top right of the screen on any page in the service portal. 

New catalog items:

  • eSignature
    Electronic signature (eSignature) allows one to provide electronic expression of his or her agreement to the terms of a particular document. This is a critical tool as we continue to work together remotely. E-signatures generally satisfy the law and we recommend that you consult your counsel about the law applicable to your particular circumstances. Frequently asked questions can be found in the knowledge base (KB0018118). You can use the search feature to find eSignature in the service catalog or you can navigate to the cloud services subcategory.
  • HP ProDesk 600 G5
    Designed to support the modern remote workspace, the stylish and ultra-small HP ProDesk 600 a powerful and reliable PC with performance, security and manageability features designed to meet and exceed your needs. This service includes: the device and its supporting services; computer equipment refreshes at the device refresh period; and full hardware warranty. 
  • MacBook Pro
    MacBook Pro elevates the notebook to a whole new level of performance and portability. This new MacBook provides high‑performance processors and memory, advanced graphics, blazing‑fast storage and more — all in a compact three-pound package. This service includes: the device and its supporting services; computer equipment refreshes at the device refresh period; and full hardware warranty.
  • Workplace collaboration services (WCS) consulting services 
    Workplace collaboration services (WCS) consulting services provides application development using the Office 365 platform (SharePoint, Teams and Office 365 Power Platform) and SharePoint support services for our customer agencies. This service is available to current WCS customers. To learn more about the service, visit the WCS consulting services FAQ document located on the workplace collaboration services support site.

Catalog Services Descriptions

The Service Catalog includes IT infrastructure, account request and management, security, and selected enterprise services, organized by service category. If you don't have direct access to the Service Catalog, you can view, print or download the full FY20 Catalog Services List for a short description of each service.

The current service categories are shown below. Each category will contain one or more VITA services. Brief category descriptions and additional information have been provided for each item.