Complete the "Improvement Suggestion" form in the service portal. This form allows you to share detailed suggestions that are then reviewed by our continual service improvement team. You can also complete this form by clicking on the "Suggestion" light bulb icon located in the top right of the screen on any page in the service portal.
New catalog items:
The Service Catalog includes IT infrastructure, account request and management, security, and selected enterprise services, organized by service category. If you don't have direct access to the Service Catalog, you can view, print or download the full FY20 Catalog Services List for a short description of each service.
The current service categories are shown below. Each category will contain one or more VITA services. Brief category descriptions and additional information have been provided for each item.
Application Integration Services (AIS) provide agencies with secure hosting and integration services for their applications. The services include the people, processes and technology necessary to integrate agency applications.
A cloud service is any service that is made available on demand via the internet from a cloud computing provider. Cloud services are designed to provide scalable access to applications, resources and services. Examples of cloud services include the delivery of computing services including servers, online data storage and backup solutions, networking, software, delivery of analytics, and data processing.
Available Cloud Service Provider (CSP):
Frequently asked questions about this service can found at Cloud Services FAQs.
Enterprise Cloud Oversight Service (ECOS)
ECOS provide oversight and support services for agencies undertaking the decision to move to cloud-based services. For additional information visit Enterprise Cloud Oversight Service (ECOS).
ECOS Approved Supplier List and Metrics
Visit Approved Supplier Application List and ECOS Metrics to view ECOS Approved Supplier List and Metrics.
Account request and management forms for many types of accounts have now been included in the Service Catalog (they are listed as no-cost services). Examples include COV network accounts, folder/share access requests, group/shared mailboxes, server removals, VPN token reassignments, and zz/aa Admin Account requests.
Disaster Recovery Services provides redundant storage and server infrastructure at our alternate facility in the case of a Disaster Recovery Test or a disaster declaration.
VITA has been assigned the authority and responsibility for the Internet domains "state.va.us" and "virginia.gov." Any state or local entity that subscribes to VITA telecommunications (telco) facilities, and uses either VITA-assigned IP addresses, or has their own IP address block, can be a part of the "state.va.us" and/or "virginia.gov" domains.
VITA's eGov services offering includes the eGov service advisor offering assistance in selection of suppliers for hosting of web applications and operations and maintenance for existing web applications. The eGov Service Advisor also helps direct inquiries about portal services. For more information please visit our eGov Services page.
This category encompasses services based on usage of the VITA IBM mainframe and includes categories that make up the various Resource Utilization (RU) or chargeable services.
Guidance for Virginia commonwealth localities, non-executive agencies and departments to access the Department of Motor Vehicles (DMV), Virginia Employment Commission (VEC), and Department of Social Services (DSS) on the VITA mainframe.
Locality and Out -of -Scope Agency Mainframe Access Instructions (pdf)
Mainframe Services & Operations
Dec. 30, 2019
The following two forms are for locality and out-of-scope agencies to manage continuing mainframe access:
Network Access Form: This form is for localities and out-of-scope agencies to request COV network access through the firewall security team to connect to the mainframe.
Mainframe Access Coordinator (MAC): This form is for localities and out-of-scope agencies to submit new names or update their mainframe access coordinator (MAC) appointees.
The Messaging Service Offering includes everything related to email and mailboxes. Plus handheld services, instant messaging, COV network access and Domain Name Services (DNS).
This service category encompasses Wide Area Network (WAN), Enterprise Remote Connection Services (ERCS), Local Area Network (LAN) network access, managed router, and secure wireless services.
The personal computing service offering includes all aspects of the desktop computing environment including laptops, desktops, tablets, and peripherals. Customers may also choose from among four levels of deskside support -- Bronze, Silver, Gold and Offline.
This category includes a variety of multi-function devices (MFDs) and network printers. An ordering guide is provided in the Service Catalog to assist in making the best selection. Customers may also choose from among three levels of printer support -- Bronze, Silver, and Gold.
VITA also offers services to assist customers in developing, managing, and improving their information security programs. Examples of security service offerings include: IT security audits, managed firewalls, data encryption, secure sockets layer (SSL) server certificates, security incident management, and vulnerability scanning of web applications.
Centralized Information Security Officer (ISO) Service
Service Lead: Wes Kleene Contact: CSRMServices@vita.virginia.gov
The Centralized Information Security Officer (ISO) service assists agencies (agencies, boards, commissions, universities, etc.) in the development and implementation of their IT Risk Management Program. The current service includes support for performing and developing key program documents such as: System Identification and Inventory; Business Impact Analysis; IT System Security Plans (consisting of IT Security Risk Assessment and Risk Treatment Plans) including required annual updates. The Centralized ISO Service continues to work with the agency to ensure implementation of corrective action plans, and remediation of findings. The Centralized ISO Service team provides ongoing consulting and service identification working directly with agency personnel
Centralized IT Security Audit Service
Service Lead: Mark McCreary Contact: CSRMServices@vita.virginia.gov
The Centralized IT Security Audit Service allows agencies to contract for IT security audits on their sensitive systems. These are conducted through the IT Security Audit staff / contract support. The audits will be performed in accordance with commonwealth IT auditing standards and will be compliant with the requirement to have a sensitive IT system audited (at least once every 3 years)..
This category includes enterprise services based on physical and virtual servers. A wide variety of services are offered depending on user requirements for accessing and utilization of the server environments. This category also includes the Large File Transfer (LFT) service, a web based application that allows users to send and receive large files that are typically blocked due to size by e-mail systems.
Storage services include options for various types of storage and backup services.
The Voice and Video service offering includes cellular wireless access, as well as local access services, audio, data and video conferencing, and unified communications as a service (UCaaS). Services are ordered via Telecommunications Service Request.
Cellular Wireless Services
Verizon Wireless, US Cellular, Sprint Solutions, nTelos, and AT&T Mobility.
Learn more about cellular services.
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