Request
Customer identifies need for eGOV hosting service
Customer contacts supplier(s)
Customer may contact VITA CAM or eGOVquestions@vita.virginia.gov with any questions or issues
Network Governance
Customer receives quote/proposal from supplier.
Customer completes the eGOV Hosting Request Form, and submits the completed form and quote/proposal to eGOVquestions@vita.virginia.gov.
Approval
VITA Hosting Governance group reviews and provides approval for proposed hosting solution
Customer creates "R" coded eVA requisition to agreed supplier including statewide contract number and request form number
Implementation
eVA requisition automatically goes to VITA Hosting Governance group for approval (pro-forma)
After approval, eVA requisition goes back to customer buyer and follows customer approval steps
Customer processes eVA purchase order to supplier
Phase | Who | What |
---|---|---|
Request | Customer | Identify the need for eGov Services, including the components required from the eGov service and the timeline for project implementation. |
Request | Customer | Contact suppliers and receive proposals. Select desired solution. |
Request | Customer | Customer may contact eGOV service advisor with questions or for assistance. |
Request | Customer | Download and complete the VITA Hosting Request form. |
Request | Customer | Email the completed request form and supplier proposal to eGOVquestions@vita.virginia.gov. VITA will decision all request forms within 10 business days. |
Hosting Governance | Service Lead | Review the customer / supplier proposed solution. |
Hosting Governance | Service Lead | If requested, assist customer in selection of supplier. |
Hosting Governance | Service Lead | Ensure that VITA internal reviews are performed. |
Approval | Service Lead | Communicate governance/solution review outcome to customer. |
Approval | Customer | Create eVA requisition for hosting to identified supplier ("R" code the requisition, include the statewide contract number and the VITA Hosting Request form number on the requisition) |
Approval | Service Lead | eVA routes requisition to service lead; service lead approves requisition based on previous agreements. |
Approval | Customer | eVA requisition is processed through customer approval steps |
Implementation | Customer | Customer buyer places eVA purchase order and sends to identified supplier. |
Implementation | Supplier | Hosting supplier fulfills the purchase order and bills the customer. |
Implementation | Customer | Customer pays the supplier. |