Virginia state employees have options when it comes to computer-related questions or issues. Calling the VITA Customer Care Center (VCCC) is just one path to a solution. There are also do-it-yourself tools to reset a password or submit and track tickets, and a library of articles and instructions to answer questions.
Learn more about the VCCC.
*Please note: Email should not be used to report critical issues or outages impacting an agency. To report a critical issue, please call the VCCC directly.
A VCCC analyst can often respond faster if you have the following information when you call:
For many IT issues, you can log into the VCCC/VSM Customer Portal
To request an account modification, click HERE.
You can reset your password using the FIM online password reset tool. If you have never used FIM before, please click the registration link below. Otherwise click on Reset Your Password.
For individual issues relating to a ticket please contact the VCCC directly and, if necessary, ask to speak with a supervisor.
If you believe your customer service issue is of higher severity than designated and want to escalate it, please contact your agency IT resource (AITR). Your AITR will work with VITA to request a change to the impact or urgency level.
You also can provide general feedback about IT services or specific feedback about the VCCC, VSM customer portal, or the online COV account and password tools to Questions@VITA.Virginia.gov.