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COV ITRM Glossary


Process Document


A detailed description of how to carry out a business process, including the detailed steps and tasks that can be translated to work instructions. It is a guide for employees at all levels, including decision makers and stakeholders, so they may easily understand organizational workflows. It may include all types of documents that support a process, such as:

  • policies
  • checklists
  • tutorials
  • forms
  • screenshots
  • links to other applications
  • process maps



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