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COV ITRM Glossary


Shared Utility Service


(Context: General)

In this report, the term is used to connote a function or activity typically provided by an IT unit, which may be separated from IT work requiring business knowledge, and which may be provided by a central enterprise service (in-sourced) or by an external business (outsourced). An example would be web site hosting. You can provide hosting and WC3 accessibility levels without knowing the business of the agency or understanding the content of the website.

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