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C › Complex Event

COV ITRM Glossary

Complex Event

Definition

An incident that has caused a complete and immediate work stoppage across the Enterprise, affecting multiple agencies across multiple lines of business. The expectation is that the service will not be fully reestablished within the SLAs for RTO and/or RPO.

Examples: total or failure that impacts a significant portion of the SAN, WAN, or private cloud.

 

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