VITA offers a variety of IT services and products to commonwealth and local governmental agencies and entities. Many are contained in VITA's service catalog, but VITA also offers non-catalog services that have separate ordering procedures.
The new VITA service portal provides a user-friendly web-based portal for agency employees to easily request for help or a new IT service or IT-related item. You can search the knowledge base (a collection of articles) to see if there is a known solution to your issue, you can submit a ticket to have your issue fixed, check on the real-time status of your ticket and update the information if needed, or you can submit feedback. The requests submitted via the portal are automated and go directly to the designated IT team. Visit the VITA Services FAQs for more information.
The VITA Service Catalog contains descriptions, pricing, and service-specific ordering information for IT infrastructure, security and selected enterprise services targeted to enable government to better serve Virginia's citizens.
A list of all VITA catalog services is provided along with general information on each of the main service categories in the Catalog Services section.
VITA is the designated provider of information technology (IT) services for Executive Branch agencies within the Commonwealth of Virginia. VITA also makes its services available to other state agencies and public bodies inclusive of local government entities and higher education. Please note: All rates have been approved by the Joint Legislative Audit and Review Commission (JLARC). View FY2020 and FY 2019 rates.
Forms and instructions for ordering catalog IT services, including account requests and account modifications, have been provided in the new VITA service catalog in the service portal. (If you are unable to access the service portal, you may request services by sending an email to the VITA Customer Care Center (VCCC) at email@example.com).
Some VITA services cannot be ordered in the Service Catalog. These include selected telecommunications services, items ordered in eVA, Virginia's e-procurement solution, as well as services ordered from statewide IT contracts.
VITA offers a wide selection of telecommunications services:
VITA also offers a number of statewide IT service contracts which VITA customers may use to procure services beyond those contained in the service catalog. Find out more on our Statewide Contracts page.