Some VITA services cannot be requested in the Service Catalog. These include items ordered in Virginia's e-procurement solution, eVA, services available from statewide IT contracts, and selected telecommunications services ordered via VITA's TEBS system. Each of these sources offers different choices and has a unique method for ordering.
VITA also offers a number of statewide IT service contracts which VITA customers may use to procure services beyond those contained in the service catalog. Find out more on our statewide contracts page.
VITAnet replaces the previous COVANET offering with contracts with two suppliers for services such as wide area network (WAN) data communications, high-speed tier one internet, hosted and on-premises voice-over-internet protocol (VoIP) systems, and traditional long-distance and toll-free voice communications. Learn more about VITAnet.
VITA's TEBS system should be used to order telecommunications services which are not included in the Service Catalog, and which are not part of the VITAnet contracts. TEBS supports VITA's role as a reseller of wire-line and wireless services, and enables it to offer a wide array of services and products. VITA provides added-value to over 800 state and locality customers within the Commonwealth of Virginia in such areas as:
To place an order for a TEBS telecommunications product and/or service, please contact your agency's telecommunications coordinator to enter the request through TEBS' Simple Work Order - For User.
When placing orders for multiple lines, circuits, devices, etc., please submit no more than five lines per order (current system constraints restrict orders to this limit--future enhancements are being considered to alleviate this issue). Please contact Linda Brown of the VITA Telecommunications Customer Service (TCS) office at 804-426-9371 if assistance is needed.
To enter "for user" information in TEBS, use the following steps and tips:
To retrieve the bill payer report and bill payer detail report in TEBS:
The links to the bill payer report (invoice summary) and the bill payer detail report will be displayed.
If you have questions about past due balances, please contact general accounting at (804) 416-6093. If you have other billing questions, please contact the billing office at firstname.lastname@example.org.
The following training courses are designed to get users familiar with the TEBS layout and functions. Each course consists of a video and a hands-on walk-through, and should take approximately 20 minutes to complete.
Several workflow diagrams have been prepared to clarify how business processes work in TEBS:
If you are having difficulty accessing TEBS, follow these steps:
If a user does not have access to TEBS:
Please use the "Contact Us" section below for a list of email accounts designed to handle certain and specific questions and requests. Do NOT send any TEBS-related questions or requests to the VITACOMMS mailbox.