VITA's Next Generation Telecommunications System

Overview

Empowering the Commonwealth to achieve more through innovative, efficient and secure technology

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VITA has launched a new, modern next generation telecommunications expense management system (NextGen TEMS). This new platform replaces the previous telecommunications expense billing system (TEBS) and delivers essential improvements to our telecommunications services. 

We have implemented a more efficient, effective and innovative way to improve VITA's services while adding new functionality to enhance our customers’ experience. Key benefits of the new system include:  

  • A modern, efficient and effective platform for delivering managed telecommunications services
  • Greater transparency into telecommunications consumption and costs than previously available in TEBS
  • A robust reporting system with customizable drill-down capabilities
  • Information and processes that empower agencies to optimize telecommunications consumption and costs
  • An improved overall customer experience

Enhancing the customer experience

Key Resources

Read more by clicking on the tabs for updates, training and presentations. Check back often for updates.

TEMS open office hours available for users

VITA and Calero will host open office hours following the launch of the new system. Agency users are encouraged to attend to ask questions, address any issues or receive assistance. Calero subject matter experts will be available to provide support. Please place these meetings on your calendars and participate in whichever sessions you choose.  

 

User Access Information

User Access Requests

Login options

Depending on your email domain, you will log in using one of two authentication paths:

1. Users with a virginia.gov email address

Okta users can login using the single sign-on (SSO) login button on the TEMS login page, or by selecting the Calero tile on their Okta dashboard at okta.virginia.com.

2. Users without a virginia.gov email address

Use the Forgot Password button on the login screen to retrieve your initial password. Then sign in with your email address and the new password.

Need help?

If you experience issues accessing the system, please contact the appropriate support group:

If you have questions about past due balances, please contact accounts receivable at AR@vita.virginia.gov or (804) 968-0130. If you have other billing questions for NextGen TEMs team, please contact NEXTGENTEMS@vita.virginia.gov or (804) 968-0132.

Contact information

Add our email to your contacts!

VITA is committed to ensuring our customers' success and helping everyone successfully transition to the NextGen TEMS. An essential resource for customers is using change agents to provide support, information and help facilitate feedback for the VITA project team. These change agents meet monthly and have a regular Teams chat where they provide feedback and share information immediately with the team. VITA's Commonwealth technology strategic partners (CTSPs) are among the change agents available to help customers get more information about the NextGen TEMS.

Please subscribe to our mailing list and add our NextGen TEMS project email to your contacts: NEXTGENTEMS@vita.virginia.gov, to receive future communications, meeting invitations, training information and for details as we approach the go-live date of the new Calero system.

FAQs