Commonwealth IT Service Rates
IT Catalog Service Rates:
Information Technology Financial Management (ITFM) Billing
VITA's IT financial management (ITFM) tool is provided to customers in a monthly, consolidated bill for IT services, within the ITFM system. This also includes all billing for managed routers, wide area network (WAN), unified communications as a service (UcaaS) and executive teleconferencing services.
VITA currently invoices its customers using two billing systems:
- Information technology financial management (ITFM) for comprehensive IT goods and services, miscellaneous services, voice and data network, and mainframe services
- Telecommunications expense (management) and billing solution (TEBS) for other telecommunications services
Access to ITFM can be requested by using the "Request Assistance" or "Create a ticket" links to notify the VITA Customer Care Center (VCCC). You may alternately email the services desk at vccc@vita.virginia.gov, or call the VCCC at (866) 637-8482
Telecommunications Expense (Management) and Billing Solution (TEBS) Billing
TEBS is used for billing customers for all local telecommunications services, broadband, and non-executive telecommunication services. Billing for voice and data networking services previously provided in TEBS is now being generated in the ITFM system (please see above).
Historical invoice data for the above TEBS services, and for voice and data networking telecommunications services prior to July 1, 2019, remains available in TEBS. To learn more about TEBS, please visit the non-catalog services page, or contact billing@vita.virginia.gov.