The VITA Customer Care Center (VCCC) is your single point of contact for IT support, offering multiple ways to resolve issues quickly.
Get Help
There are three ways to contact the VCCC:
- Email: vccc@vita.virginia.gov
- Phone: (866) 637-8482
- Service Portal: Submit and track tickets in the VITA Service Portal.
Do-it-Yourself
For common IT needs, use self-service tools which are available 24/7:
- Reset your password
- Request or modify an account
- Check the status of a ticket
Additional Help Topics
- Do NOT use email
- Call us or visit the VITA Service Portal to request assistance
When calling the VCCC, have this information ready:
- Your PIN (for password resets or locked accounts)
- Your email address and phone number
- A clear description of the issue
- If you do not have a COV account (e.g., local government customers), you can still request services by contacting the VCCC via phone at (866) 637-8482 or email at vccc@vita.virginia.gov.
Escalate a Ticket
- For urgent issues, first contact the VCCC.
- To escalate severity or impact level, contact your Agency IT Resource (AITR).
Submit Feedback
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- For general feedback or concerns about service quality, use the "Feedback" link in the VITA Service Portal.