Providing public bodies quality IT resources
IT contingent labor (ITCL) program
VITA supply chain management administers the information technology contingent labor (ITCL) program to provide an efficient and effective solution for public bodies to access quality IT contingent labor resources. The ITCL program is mandatory for executive branch agencies.
Contingent labor
Contingent labor refers to workers hired on a temporary or project-based basis. They are not permanent employees and are brought in to fill specific needs for a limited time.
Staff augmentation and statement of work
The ITCL program provides two types of contingent labor:
- Staff augmentation: Temporary IT contractors provided by staffing agencies to supplement internal agency staff and covering a broad range of services with 50+ IT job titles available at varying degrees of experience. Each job title has a Not To Exceed hourly billing rate based on the latest market conditions in Virginia’s two major economic zones.
- Statement of work (SOW): Fixed-price projects, not to exceed $3 million, in one of 15 specialty areas in demand throughout Virginia provided by consulting firms and paid when deliverables are accepted by the agency.
User resources
The ITCL policy, CAI contract, staff augmentation, SOWs, CAI supplier website, FAQs and links to helpful materials can be found on the user resources page.
Computer Aid, Inc. (CAI)
VITA contracts with Computer Aid, Inc. (CAI) as the managed service provider (MSP) of the ITCL program. In its role as MSP, CAI provides services to agencies such as:
- Agency consultation
- Vendor Management System (VMS)
- Talent acquisition
- Statement of requirements (SOR) and SOW evaluation
- Vendor management
- Compliance and risk management
- On-boarding and off-boarding
- Invoice processing
- Time and expense management
- Performance management
- Response management and issue resolution
- Reporting and analytics
- Help desk support
- Mentoring and training
As MSP, CAI serves as the prime contractor on all staff augmentation and SOW engagements. In turn, CAI subcontracts the work to its subcontractor network. CAI has enrolled 700+ subcontractors in staff augmentation and approved 100+ subcontractors to deliver SOW work.
Whom can I contact for help?
For CAI questions and assistance, please contact:
CAI program manager
Christy Butcher
(804) 334-2894
Christy.Butcher@cai.io
For help with VMS technical issues, timesheets, reporting requests and invoicing, please contact:
CAI help desk
vaitcl.help@cai.io or (888) 824-8111
For CAI contract, program, and policy questions and assistance, please contact:
VITA ITCL program manager
Diane Horvath
(804) 418-0472
diane.horvath@vita.virginia.gov or scminfo@vita.virginia.gov