Customer experience team searching for operations manager
Do you thrive in a vibrant, customer-focused environment? Do you value growth, accountability and forward thinking? Are you collaborative, creative and innovative?
If you answered yes to these questions, then you might be VITA’s next customer experience operations manager!
Join the customer experience team to help ensure that the Commonwealth’s technology investments, services and delivery practices are strategically aligned, outcome-driven and consistently deliver value to state agencies and the citizens they serve.
The operations manager is responsible for designing, implementing and sustaining the management systems, performance frameworks and reporting mechanisms that enable the customer experience team to function as an integrated enterprise governance capability.
The position ensures consistent execution of statutory reporting, executive performance analytics and cross-domain data integration supporting IT investment governance, contract risk management and execution assurance. The role operates horizontally across the customer experience team to standardize processes, ensure high-quality data and provide enterprise-level visibility of outcomes.
Are you ready to advance your career and take on this critical managerial role? Then apply on the Virginia Jobs website before the position closes.
Customer Experience Operations Manager
Closes April 3