VITA Customer Care Center (VCCC)
The VCCC is your single point of contact for all information technology support issues. To contact the VCCC, use any of the following methods:
Email the VCCC at
Phone
Call the VCCC at
VITA Service Portal
Visit the VITA Service Portal. Select “Request Assistance” or “Create a Ticket” from the menu options.
Media Contacts and Press Inquiries
VITA Media Contacts
Lindsay LeGrand, communications director
Lindsay.LeGrand@vita.virginia.gov
804-801-8310
Agency Contacts
Find your CAM, BRM, PMD, ITIMD, and EA agency contacts for help with IT services and support coordination.
Get in touch with VITA’s SCM team for procurement questions, support, or vendor-related inquiries.
Telecommunications Support
For Customers that are Deaf or Hard of Hearing
For Telecommunications Device for the Deaf (TND) dial 711 for the Virginia Relay service.
Non-VITA Supported Customers
Verizon
From 8 a.m.-10 p.m. Mondays - Fridays, contact the Government Operations Center at 800-922-0204
AT&T
For the support center, call 800-331-0500
For FirstNet support, contact 800-574-7000
U.S. Cellular
From 6 a.m.-7 p.m. Mondays - Fridays, and 8 a.m.-4 p.m. on Saturdays, contact 800-305-2501
For support after hours, contact 877-805-7073
T-Mobile
User outages and troubleshooting around the clock can be available by dialing 611 from a mobile device or calling 800-375-1126.
For tech-to-tech support (telcom coordinators): call 866-787-8885.
Contact VITA web team
For vita.virginia.gov and virginia.gov portal website inquires only, please use the online contact form below.