How to engage a hosting supplier
Request
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Customer identifies need for eGOV hosting service
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Customer contacts supplier(s)
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Customer may contact VITA CAM or eGOVquestions@vita.virginia.gov with any questions or issues
Network Governance
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Customer receives quote/proposal from supplier.
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Customer completes the eGOV Hosting Request Form, and submits the completed form and quote/proposal to eGOVquestions@vita.virginia.gov.
Approval
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VITA Hosting Governance group reviews and provides approval for proposed hosting solution
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Customer creates "R" coded eVA requisition to agreed supplier including statewide contract number and request form number
Implementation
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eVA requisition automatically goes to VITA Hosting Governance group for approval (pro-forma)
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After approval, eVA requisition goes back to customer buyer and follows customer approval steps
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Customer processes eVA purchase order to supplier
Engagement Phases and Process Steps
Phase | Who | What |
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Request | Customer | Identify the need for eGov Services, including the components required from the eGov service and the timeline for project implementation. |
Request | Customer | Contact suppliers and receive proposals. Select desired solution. |
Request | Customer | Customer may contact eGOV service advisor with questions or for assistance. |
Request | Customer | Download and complete the VITA Hosting Request form. |
Request | Customer | Email the completed request form and supplier proposal to eGOVquestions@vita.virginia.gov. VITA will decision all request forms within 10 business days. |
Hosting Governance | Service Lead | Review the customer / supplier proposed solution. |
Hosting Governance | Service Lead | If requested, assist customer in selection of supplier. |
Hosting Governance | Service Lead | Ensure that VITA internal reviews are performed. |
Approval | Service Lead | Communicate governance/solution review outcome to customer. |
Approval | Customer | Create eVA requisition for hosting to identified supplier ("R" code the requisition, include the statewide contract number and the VITA Hosting Request form number on the requisition) |
Approval | Service Lead | eVA routes requisition to service lead; service lead approves requisition based on previous agreements. |
Approval | Customer | eVA requisition is processed through customer approval steps |
Implementation | Customer | Customer buyer places eVA purchase order and sends to identified supplier. |
Implementation | Supplier | Hosting supplier fulfills the purchase order and bills the customer. |
Implementation | Customer | Customer pays the supplier. |