VITA supports the commonwealth by providing cybersecurity, IT infrastructure services and IT governance.
VITA will deliver agile technology services at the speed of business.
VITA – Powering the commonwealth's digital government.
The Virginia Information Technologies Agency (VITA) is the commonwealth's consolidated information technology organization. VITA's responsibilities fall into four primary categories:
VITA provides outstanding service and technology solutions to support customers and address their business needs. Our services can be thought of as the information technology utility that supports specific agency requirements as they endeavor to deliver citizen services. While the agency works directly with the citizen, VITA works with the agency as a 'behind-the-scenes' service provider.
We have a clear mission and vision of what we are building for our customers, our employees and the citizens of the Commonwealth. Please review the information about VITA to learn about our organization, services and direction.
With the release of the Commonwealth of Virginia Strategic Plan for Information Technology in 2003 and the passage of House Bill 1926 (Nixon) and Senate Bill 1247 (Stosch), the Commonwealth embarked on one of the most sweeping reforms of information technology in the nation.
For the most recent versions of the VITA legislation, please visit the Legislative Information System.
(as of Sept. 12, 2016)
VITA's organizational structure emphasizes customer service and promotes consistent technological competence and opportunities for professional advancement. Underneath the Chief Information Officer of the Commonwealth, VITA is organized into seven directorates, with functional leads for reporting and planning purposes. As service management directorate duties are absorbed by other directorates and transitioned to the platform relationship office, the directorate has a dotted line to the CIO. The service management directorate oversees the current IT infrastructure contract, which is expiring and will be replaced with a multisourcing environment.
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Executive Director – Dana Smith
Administration and finance (A&F) is focused on efficiency, effectiveness, and operational excellence for VITA
Works with agency leadership to develop long-range plans and strategy, ensures that necessary financial, human resources and other assets are available, develops the success criteria, tracks and reports on performance, and supports continuous operational improvement
A&F responsibilities include:
A&F tracks and measures performance improvement and provides feedback to the agency
Executive Director – Dana Smith, Acting
Internal technology and portfolio management (ITPM) provides technology solutions to improve internal VITA business processes
Activities are performed in support of VITA as a customer; includes both day-to-day operations to meet internal and external service demands and the strategic planning and portfolio management efforts
ITPM responsibilities include:
Executive Director – Eric Link
Legal and legislative services (LLS) develops and recommends implementation of major policy, programmatic, budgetary, regulatory, planning, procurement, measurement and fiscal initiatives with statewide impact
LLS responsibilities include:
Executive Director – Chad Wirz
The platform relationship office (PRO) is an internal VITA team dedicated to overseeing the new IT infrastructure environment and managing the relationship between customers and service providers in the new multi-supplier service delivery platform. Some of these functions will be added over time.
Executive Director – Judy Marchand-Hampton
Relationship Management and Governance (RMG) -- VITA's face to the customer
RMG's role includes:
Advising customers on using technology to improve the business of government
RMG works closely with service management and delivery to develop and deliver an optimized service portfolio to customers.
RMG function provides high-touch and high-value advice and guidance to customers as they strive to be more efficient and effective in their use of technology.
Customer Account Managers (CAMs) are the primary contacts for each customer. Together with providing expertise on technical services and responding to requests for service support and billing questions, CAMs focus on ensuring that VITA and its service partners understand and meet customers' expectations and needs.
Director – Steve Radabaugh
Service delivery and management (SMD) drives efficiency in VITA by continuously pursuing opportunities to deliver services better, faster and with a service and process improvement mindset
SMD is measured by its ability to deliver service outcomes that meet or exceed agreed upon performance obligations
Partners with RMG to identify and prioritize customer requests and opportunities for utilizing IT to achieve the goals of the commonwealth
While customers subscribe to services via RMG function, SMD is responsible for:
Includes optimizing the blend of internal and external service delivery resources and using vendor management best practices to maximize value to the commonwealth
Executive Director – Mike Watson
Security ensures the protection of VITA and the commonwealth's mission-critical IT systems, resources and information assets from loss, damage and misuse
Responsible for establishing and maintaining a commonwealth information security management program that adheres to acceptable levels of risk to adequately protect information assets
Responsible for identifying, evaluating and reporting on information security risks in a manner that meets compliance and regulatory requirements, and aligns with and supports the risk posture of the commonwealth
Proactively works with customers to implement practices that meet defined policies and standards for information security and oversee a variety of IT-related risk management activities