11.6 Key steps and milestones of IT procurement planning
11.6.4 Manage and administer contract
Step |
Action |
1. |
Determine the processes by which the contract will be managed and administered including:
|
2. |
Manage product warranties. |
3. |
Direct change management: administer changes, budget changes, contract modifications, etc. |
4. |
Resolve contract disputes. |
5. |
Create realistic and justifiable remedies for non-performance, non-conformance of deliverables and/or unmet service level commitments.
|
6. |
Terminate/expire contract:
|
Make sure that the contract file includes all required backup and supporting data according to your agency's record retention policies and the Virginia Freedom of Information Act's requirements.
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