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VITA Services Overview

VITA Services Overview

All rates have been approved by the VITA is the designated provider of information technology (IT) services for Executive Branch agencies within the Commonwealth of Virginia. VITA also makes its services available to other state agencies and public bodies inclusive of local government entities and higher education. Please note: All rates have been approved by the Joint Legislative Audit and Review Commission (JLARC).

Customer Solutions and Support

Customer Solutions and Support (CSS), a division of the VITA Relationship Management and Governance Directorate (RMG), serves as a central point-of-contact for customers. Questions are answered and support provided for work requests, eVA orders, exception requests, requests for new services, and other VITA service activities. The VITA OneStop mailbox ( is managed by CSS. CSS works closely with the Customer Account Managers (CAM) and VITA Service Leads to respond quickly with accurate status and guidance.

Innovation Center of Excellence (ICE)

The Virginia Information Technologies Agency's new Innovation Center of Excellence (VITA ICE) will enable the exploration, evaluation and implementation of new technologies as the commonwealth moves to the next generation of information technology (IT).

VITA Service Offerings Fact Sheets

Interested in our ready-to-use contracts? Visit our contracts page.

Transitional Service Offerings

Note: During our transition some services can be found here in the Services area and some services can be found in the IT Service Catalog. The Catalog has information on conferencing, PCs, server services and more. If you can't find what you're looking for here, please try the IT Service Catalog.

Our offerings include computing and telecommunication services targeted to enable government to better serve Virginia's citizens. In an effort to simplify our service offerings we have grouped them into 'custom infrastructure services' and 'bundled infrastructure services'. The 'custom' services are inclusive of the individual computing services required to process customer applications. The 'bundled' services are inclusive of hardware, software, maintenance and support.

In most cases, the rates posted on VITA's website for Executive Branch agencies are the same as they would be for non-executive branch agencies. Custom processing may be charged at different rates.


Learn about the Telecommunications Expense (Management) and Billing Solution (TEBS) project.


VITAnet is the commonwealth's newest statewide telecommunications contract. VITAnet replaces VITA's 10-year old COVANET contract.

Learn about VITAnet


VITA Customer Care Center (VCCC): (866) 637-8482
Virginia Information Technologies Agency
11751 Meadowville Lane Chester, VA 23836
Contact Us

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