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eGov O&M Request Process Summary

eGOV Operations Application & Maintenance Request Process
How to engage an operations application & maintenance supplier


  • Customer identifies need for eGov O&M service

  • If help is needed customer contacts Customer Account Manager (CAM) or emails questions to mailTo:

  • eGov Services Advisor can assist customers in defining requirements

  • eGov Services Advisor can assist customers working with suppliers on requirements

  • O&M suppliers assist customers with certain types of new applications, based on certain criteria. New applications which O&M vendors can price may include the following:

    • Payment processing applications

    • New website or new application if the agency has a contract in place with the O&M vendor, and the O&M vendor provides maintenance support on the application


  • Customer contacts suppliers and selects supplier based on negotiations to handle requirements

  • Special needs may indicate which supplier to work with


  • Customer and Supplier draft Statement of Work (SOW) Customer finalizes SOW

  • eVA Requisition – Customer creates the requisition with an “R” PO Category, includes the supplier contract number, then sends the purchase order to supplier

  • Non eVA customers follow normal procurement steps and use supplier contract number


  • Customer manages supplier with terms and conditions in SOW

  • Supplier implements solution

  • Billing and payment transactions are between supplier and customer


VITA Customer Care Center (VCCC): (866) 637-8482
Virginia Information Technologies Agency
11751 Meadowville Lane Chester, VA 23836
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