Your browser does not support JavaScript! Skip to main content
Skip to Content
VITA home

O&M Frequently Asked Questions


Click on question to show or hide answer.

An O&M SOW is a documented scope of work that defines recurring operational and maintenance activities to be performed on an IT system, applications, programs or software for a fixed monthly service fee through VITA's statewide information technology (IT) contingent labor (ITCL) contract with Computer Aid Inc. (CAI).

Both the current and new SOW are used when a customer wants to engage SOW consultants to perform predefined work activities, deliverables and expected outcomes typically as part of a project timeline. Under a project-based SOW, work is billed based on the completion and acceptance of fixed-price deliverables or upon achieving specific milestones. The new O&M SOW will be billed based on a fixed monthly fee for O&M services performed. It also can include a time-and-materials (T&M) hourly rate for support work not included in the defined scope of services.

If your organization needs resources to support daily production operations and maintenance activities for an IT system or business application, the O&M SOW may be used. The O&M SOW is used only for engagement of IT labor to perform support work. Support services requested are detailed in the O&M statement of requirements (SOR) template, which outlines specific activities, reporting and service levels needed. Once an O&M SOW has been competed, and a firm selected, the customer will pay a set monthly fee for these services.

The T&M component allows the customer to request a blended, fixed hourly rate to cover ad hoc support work. This blended rate would be based on the different skillsets needed to fully support the customer's IT system, programs and applications. When the T&M component is used, the customer would budget separately for hourly work. This would be in addition to fixed monthly fees.

SOW labor is requested by the customer documenting business requirements using the ITCL SOR template (available on 6/1/17). In the case of the O&M SOW, the customer should request an hourly rate for the optional T&M.

All SOWs are limited to a maximum value of $2 million over the life of the SOW. O&M SOWs are also limited to a maximum term of three years, including all renewals. If the total value after two years exceeds $2 million, the SOW cannot be renewed for a third year.

O&M SOW is not intended for use for work involving:

  • New applications development and major system enhancements that classify as a new project
  • Purchase of software, hardware and maintenance services
  • Work for other IT systems or applications not scoped in the original SOW

Yes. A PGR must be submitted to VITA for any SOW exceeding $250,000.

Subcontractors in the CAI supplier network prequalified to perform work in applications development and IT infrastructure can bid on O&M SOR.

Return to the ITCL contract homepage 









VITA Customer Care Center (VCCC): (866) 637-8482
Virginia Information Technologies Agency
11751 Meadowville Lane Chester, VA 23836
Contact Us

© Commonwealth of Virginia 2016
Internet Privacy Policy Statement

VITA provides content in several formats that require software in addition to your browser to view. If you have problems accessing a file on this site, links to the needed software are below. All required software products (except the non-trial version of WinZip) are free to use.

Word Viewer (.doc) | Adobe Acrobat Reader (.pdf) | Excel Viewer (.xls) | PowerPoint Viewer (.ppt) | WinZip (.zip) | Windows Media Player (.wmv)

Level A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0 If you have difficulty reading or accessing documents, please contact our accessibility group for assistance.


Back to top