Contact | Virginia IT Agency

Contacting VITA

Connecting you with the resources you need and providing technical support.

View resources, organizational contacts and get connected with the VITA Customer Care Center (VCCC).

The VCCC is your single point of contact for all information technology support issues. To contact the VCCC, use any of the following methods:

Visit the VITA Service Portal (https://vccc.vita.virginia.gov/vita), click on either the service desk area or "Report an Issue" link.

Phone the VCCC at (866) 637-8482

For Telecommunications Device for the Deaf (TDD), dial 711

VITA media contacts:
Lindsay LeGrand, communications director
Lindsay.LeGrand@vita.virginia.gov
804-801-8310

The VITA communications team

Telecommunications support:

For VITA-supported customers, please contact the VITA customer care center.

For customers not supported by VITA, please use the below contact information to report outages/issues around the clock:

Verizon

From 8 a.m.-10 p.m. Mondays - Fridays, contact the Government Operations Center at 800-922-0204
After hours: contact the critical helpdesk at 800-525-0481

AT&T

U.S. Cellular

From 6 a.m.-7 p.m. Mondays - Fridays, and 8 a.m.-4 p.m. on Saturdays, contact 800-305-2501
For support after hours, contact 877-805-7073

T-Mobile

User outages and troubleshooting around the clock can be available by dialing 611 from a mobile device or calling 800-375-1126.
For tech-to-tech support (telcom coordinators): call 866-787-8885.

For vita.virginia.gov and virginia.gov portal website inquires only, please use the online contact form below.

7325 Beaufont Springs Drive
Richmond, VA 23225

For general inquiries please call (804) 510-7300.

FAX VITA at (804) 416-6355.