Unit of Measure: Per Unit
Pricing Type: Fixed
Billing Cycle: Monthly
Service Lead: Vernard Brown Vernard.Brown@vita.virginia.gov
This is the hardware component of the Standard Desktop Service. Current purchases will be ITP Generation 3 desktops from Hewlett-Packard, model HP 6000 Pro.
For available units and specs visit: Standard Desktops.
About the Standard Desktop Service:
This product is part of the normal Executive Branch agency standard service offering that includes one Hewlett Packard desktop computer and its supporting services (see list below). This service includes computer equipment upgrades every 4 years as well as full hardware warranty and Service Desk support for the term of the agreement.
As a part of this service each desktop computer comes installed with the full Microsoft Office Productivity Suite as well as virus/security software and asset management tools.
Please review components below for product details and rates included in this bundled service:
Standard Desktop Service: 5 year Refresh Rate - Hardware
This is the hardware component of the Standard Desktop Service This must be purchased as part of a Personal Computing Service.
Standard Desktop Service: 5 year Refresh Rate - Support
This is the ongoing monthly Support for the maintenance of the Desktop equipment (standard or premium). This charge covers support of existing desktop systems, including: PC Security services, IMACs that do not fall into the project category as noted in the PC IMAC definition, and VIP services.
Help Desk Services
Help Desk Services are the services and activities required to coordinate and to respond to problems and service requests made by the end-users and Commonwealth technical staff. The Help Desk provides a toll-free contact number and is responsible for end to end ownership.
Use the VCCC Service Request for: Copier, printer, desktop, laptop, tablet, or handheld-related Installations, Moves, Adds or Changes (IMACs) for a single machine up to and including 15 machines. A Service Request "Q" Ticket will be assigned. Email: firstname.lastname@example.org. Phone: 1-866-637-8482.
Use eVA for: Copier, printer, desktop, laptop, and tablet orders of a single machine up to and including 15 machines. Visit: https://eva.virginia.gov for more information.
Use Standard/Custom Work Request for: efforts that require purchasing or IMACs of 16 or more machines. These efforts are handled more like projects - VITA manages these as Work Requests that require collaborative discussion, solutioning, and special pricing. The machines will eventually be purchased through EVA, but as a task performed by Northrop Grumman. Forms can be found in the Service Catalog Form Library.
Resource Unit charges applies to unscheduled, project IMACs not associated with transformation or refresh and unscheduled software or patch distributions to large groups of machines. IMACs of greater than 15 systems at the same time will be treated as a priced project that will not exceed the cost calculated using the Resource Unit Rate times the number of IMACs involved. IMACs may not be separated into smaller groups in an attempt to avoid project designation.
Send VITA Onestop an email: email@example.com to collaborate or handle your order.