Unit of Measure: Per System
Pricing Type: Fixed
Billing Cycle: Monthly
Service Lead: Vernard Brown Vernard.Brown@vita.virginia.gov
Help Desk Services are the services and activities required to coordinate and to respond to problems and service requests made by the end-users and Commonwealth technical staff. The Help Desk provides a toll-free contact number and is responsible for end to end ownership (e.g., logging, tracking, resolution and reporting) of Help Desk trouble tickets and service requests. Requests for information, Help Desk trouble tickets and service requests shall be resolved by the Help Desk staff or may need to be referred/escalated to more specialized entities for resolution such as VITA staff, a vendor or other designated third parties.
This must be purchased as part of a Personal Computing Services:
Standard Desktop Service: 5 year Refresh Rate - Hardware
Standard Desktop Service: Premium Upgrade - Hardware
Standard Laptop Service: 4 year Refresh Rate - Hardware
Standard Laptop Service: Premium Upgrade - Hardware
Standard Tablet Service: 4 year Refresh Rate - Hardware
Standard Agency Owned: Surface Pro
Order via Work Request. Requirements forms for standard and custom work requests can be found in the Service Catalog Form Library.
Send VITA Onestop an email: firstname.lastname@example.org to collaborate or handle your order.