eGov Hosting Request Process

How to engage a hosting supplier

Request

• Customer identifies need for eGOV hosting service

• Customer contacts supplier(s)

• Customer may contact VITA CAM or eGOVquestions@vita.virginia.gov with any questions or issues

Network Governance

• Customer receives quote/proposal from supplier.

• Customer completes the eGOV Hosting Request Form, and submits the completed form and quote/proposal to eGOVquestions@vita.virginia.gov.

Approval

• VITA Hosting Governance group reviews and provides approval for proposed hosting solution

• Customer creates "R" coded eVA requisition to agreed supplier including statewide contract number and request form number

Implementation

• eVA requisition automatically goes to VITA Hosting Governance group for approval (pro-forma)

• After approval, eVA requisition goes back to customer buyer and follows customer approval steps

• Customer processes eVA purchase order to supplier

Engagement Phases and Process Steps

Phase	Who	What
Request	Customer	Identify the need for eGov Services, including the components required from the eGov service and the timeline for project implementation.
Request	Customer	Contact suppliers and receive proposals. Select desired solution.
Request	Customer	Customer may contact eGOV service advisor with questions or for assistance.
Request	Customer	Download and complete the VITA Hosting Request form.
Request	Customer	Email the completed request form and supplier proposal to eGOVquestions@vita.virginia.gov. VITA will decision all request forms within 10 business days.
Hosting Governance	Service Lead	Review the customer / supplier proposed solution.
Hosting Governance	Service Lead	If requested, assist customer in selection of supplier.
Hosting Governance	Service Lead	Ensure that VITA internal reviews are performed.
Approval	Service Lead	Communicate governance/solution review outcome to customer.
Approval	Customer	Create eVA requisition for hosting to identified supplier ("R" code the requisition, include the statewide contract number and the VITA Hosting Request form number on the requisition)
Approval	Service Lead	eVA routes requisition to service lead; service lead approves requisition based on previous agreements.
Approval	Customer	eVA requisition is processed through customer approval steps
Implementation	Customer	Customer buyer places eVA purchase order and sends to identified supplier.
Implementation	Supplier	Hosting supplier fulfills the purchase order and bills the customer.
Implementation	Customer	Customer pays the supplier.