24.5 Preparing an RFP
24.5.7 Examples of IT evaluation criteria
The most common evaluation criteria used in IT procurements are assessment of the supplier's:
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Proposal quality including required submission and format, readability, neatness, and clarity. The proposal should be logical, reasonable and professional.
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Understanding and responsiveness to the RFP's requirements, terms and conditions.
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Technical approach and compliance with the RFP's technical requirements.
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Overall approach to performing the contract or meeting the requirements of the RFP, including warranty offerings.
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Proposed plan for performing needed services.
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Overall understanding of the project and the business need(s).
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Proposed methodology for performing the project.
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Proposed implementation/orientation/start-up procedures and efforts.
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Commitment and flexibility to the project's schedule requirements.
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Approach and plan for managing the project.
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Training, reports and documentation offered.
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Proposed maintenance plan and costs.
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Expansion and upgrade capabilities and costs.
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Problem resolution/escalation process.
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Willingness and approach to meet environmental objectives (if applicable).
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Non-acceptance of statutory and crucial contractual terms and conditions.
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