The most common evaluation criteria used in IT procurements are assessment of the supplier's:
Proposal quality including required submission and format, readability, neatness, and clarity. The proposal should be logical, reasonable and professional.
Understanding and responsiveness to the RFP's requirements, terms and conditions.
Technical approach and compliance with the RFP's technical requirements.
Overall approach to performing the contract or meeting the requirements of the RFP, including warranty offerings.
Proposed plan for performing needed services.
Overall understanding of the project and the business need(s).
Proposed methodology for performing the project.
Proposed implementation/orientation/start-up procedures and efforts.
Commitment and flexibility to the project's schedule requirements.
Approach and plan for managing the project.
Training, reports and documentation offered.
Proposed maintenance plan and costs.
Expansion and upgrade capabilities and costs.
Problem resolution/escalation process.
Willingness and approach to meet environmental objectives (if applicable).
Non-acceptance of statutory and crucial contractual terms and conditions.