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Chapter 21 - Performance-Based Contracting and Service Level Agreements

21.5 The PBC statement of work (SOW)

21.5.0 The PBC statement of work (SOW)

Agencies should use an interdisciplinary team approach in developing the PBC SOW, including at a minimum, the business owner, assigned contracting officer and a technical representative. This team approach will result in a better final SOW, and limit the potential for disagreements prior to award and during performance. It also serves to involve program personnel early in the procurement process. Including a SOW in the solicitation, or the request for quote issued under a VITA statewide contract, gives each supplier the same information from which to prepare its offer. The winning supplier will then perform the contract or order following the final, negotiated SOW’s requirements.