About
About VITA

VITA equips and empowers Virginia's executive branch in IT infrastructure, cybersecurity, governance and procurement services. We drive critical business connections between Virginians and their government. VITA connects, protects and innovates for Virginia's technological future.
Careers

Explore Open Positions

Records Request (FOIA)

VITA Presentations

Commonwealth IT Awards
Newsroom

Press Releases

News

Network News

Events & Conferences
Organization

Chief Information Officer (CIO)

Directorates

Organizational Chart

Councils & Committees

Legal and Legislative Services
Reports

VITA Strategic Business Plan

VITA's Agency Strategic Plan and Service Area Plans

VITA Commonwealth Data Point Checkbook expenditures

Multisupplier Model Information
Technology Services
Discover Technology Services

VITA offers a variety of IT services and products to Commonwealth and local governmental agencies and entities. The VITA service catalog contains descriptions, pricing, and service-specific ordering information for IT infrastructure, security and selected enterprise services to best serve Virginians.
CAMs and Other VITA Contacts

VITA Identity Manager (VIM)

VITA Billing

Online Customer Forms

FAQs

IT Support

Website Modernization

Messaging Migration Hub
Services

Catalog Services

VITA Service Portal

How to Order VITA Services

Cloud Services

COV Ramp (formerly ECOS)

Business Platform Solutions

End User Services
Other Services

Non-Catalog Services

Statewide Contracts

VITAnet

TEBS

TEMS

Individual Network Drive (IND) Migration
COV Grade

COV Grade-Product Family

COV Apps

COV Cloud

COV Cyber

COV Ramp (formerly ECOS)

Rates

VITA IT Catalog Service Rates
Information Security
About Information Security

VITA's security team prides itself with protecting Virginia’s data and providing a safe, secure technology environment that ensures state agencies can accomplish their respective missions. The team develops and manages an ever-changing portfolio of tools and processes designed to secure Commonwealth data and systems.
Report a Cyber Incident

Archer

Archer User Manual

Annual Reports

FAQs

Information Security Tips
Guidance

Information Security Policies

ISOAG Meetings

IS Council

IS Orientation

Service Tower SOC Report Review Meetings
Awareness

Cyber Awareness

Kids Safe Online Poster Contest

CyberStart America

Cybersecurity Grants

Grant Programs
Security Conference

Information Security Conference

Information Security Conference Program
Policy & Governance
About Policy & Governance

VITA’s role is to lead the strategic direction of technology use in the Commonwealth. VITA facilitates development and provides oversight to ensure IT resources are used and appropriately managed within enterprise projects and procurements in support of agency business objectives.
Governance

Policies, Standards & Guidelines

Commonwealth Technology Portfolio

ORCA

Commonwealth Banner

Glossary

VITA Rules

Artificial Intelligence (AI)
Architecture

Enterprise Architecture

COV Technology Roadmaps
IT Investment Management

Information Technology Investment Management (ITIM)

COV Strategic Plan for IT

IT Strategic Planning

ITIM Training Materials

Project, Portfolio & RTIP Reports

Executive Branch Agency ITSPs

Reports & Plans

Agency IT Resource (AITR) Training
Project Management

Project Management Division (PMD)

Development Program (PMDP)

Project Management Training

Templates & Tools

Independent Verification & Validation

IT Project Management Summit
Procurement
About Procurement

VITA's supply chain management group is the Commonwealth's information technology procurement and sourcing hub. The team strives to consolidate and leverage the Commonwealth's buying power to develop value-driven IT contracts that benefit agencies and Virginians.
Announcements

Buy IT Manual

High-Risk Solicitations and Contracts

Mandatory Contract Terms

IT Contingent Labor

VITA IT Catalog Service Rates

Virtual/Distance Learning Program

Contact SCM
Policies & Procedures

Policies

Procedures

Forms

Tools

Summary of VITA's Procurement Delegation

Training Resources
Contracts

Browse VITA Contracts

E-Rate

Emergency Connectivity Fund (ECF)

Using Our Services

Wireless Zip Code Search

Broadband Zip Code Search

Broadband Internet Services - FAQs
Supplier Reporting

Supplier & Vendor Reporting Requirements

Supplier Reporting System Access

Sell to VITA

Sell to VITA
IT Support
Get IT Support

The VITA Customer Care Center (VCCC) is available 24 hours a day, seven days a week to provide Commonwealth customers technical support and answer questions. Connect directly or use a do-it-yourself tool to reset a password or open a service ticket.
VITA Identity Manager (VIM)

VITA Billing

FAQs

Site Map
Do-it-yourself (DIY)

Reset Your Password

Account Requests

Report an Issue

Service Request
Contact the help desk

Email the VCCC at vccc@vita.virginia.gov

Call the VCCC at (866) 637-8482

VITA Service Portal
VITA Service Portal

Request Assistance or Report an Issue

If you have a COV account, visit the VITA Service Portal to check on the status of your service ticket, order catalog services or report an issue.

Service Portal
Contact
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Glossary
COV ITRM Glossary
S
Systems Networking Architecture (SNA)

COV ITRM Glossary

S

Systems Networking Architecture (SNA)

Definition

IBM's SNA provides a structure for transferring data between a variety of computing platforms.

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