The VCCC strives to provide the best possible service to our customers by:
- Providing 24 hour, 7 day a week support for all help desk-related issues.
- Handling customers calls in a timely, professional and courteous manner.
- Providing customers a single point of contact for all their IT related needs.
- Offering multiple and convenient ways to contact the help desk such as phone (toll free), emails and in the very near future, web ticketing.
- Taking ownership of customers' problems until resolved.
- Establishing and maintaining a positive, long-term relationship with customers through open communication and continuous feedback.
- Understanding our customer's business and returning them to work as quickly as possible when they have a technology related problem.
- Meeting or exceeding the goals defined with the VCCC's Mission, Vision, and Purpose Statement.