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About the VCCC

The VCCC strives to provide the best possible service to our customers by:

  • Providing 24 hour, 7 day a week support for all help desk-related issues.
  • Handling customers calls in a timely, professional and courteous manner.
  • Providing customers a single point of contact for all their IT related needs.
  • Offering multiple and convenient ways to contact the help desk such as phone (toll free), emails and in the very near future, web ticketing.
  • Taking ownership of customers' problems until resolved.
  • Establishing and maintaining a positive, long-term relationship with customers through open communication and continuous feedback.
  • Understanding our customer's business and returning them to work as quickly as possible when they have a technology related problem.
  • Meeting or exceeding the goals defined with the VCCC's Mission, Vision, and Purpose Statement.

 

VITA Customer Care Center (VCCC): (866) 637-8482
Virginia Information Technologies Agency
11751 Meadowville Lane Chester, VA 23836
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