1-866-637-VITA (8482)
Local: 804-786-3932

For your convenience, you may use the VCCC trouble report form to electronically submit requests to the VCCC for telephone, circuit, or other hardware/software issues.

The goal of the VCCC is to provide excellent customer service that includes:

• 24 hours, 7 days a week support for help desk issues.
• Toll free telephone number - 866-637-8482.
• The VITA Customer Care Center offers "One Stop Shopping" through a single point of contact for VITA customers to visit and obtain a wide range of technology services. (View a complete list of VITA services and information to help you find the right IT solution for your organization.)
• The VITA Service Guarantee - When a customer contacts the VITA Customer Care Center, the customer service professional taking the call is responsible for tracking the request from the beginning of the process to closure. All service requests, service issues, and inquiries will be monitored in a friendly, customer focused, and timely manner to complete the response. The Customer Care Center will not close a ticket until the customer has confirmed that the request has been satisfied.

Read the VCCC Mission, Vision, and Purpose Statement

You can email the VCCC at vccc@vita.virginia.gov.

The current status (online/offline) of VITA systems can be found on the VITA Alert page.

Support staff can learn about the ITSM Help Desk system by taking online VCCC e-Learning lessons.

VITA Customer Care Center WebLink

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Web access to the VCCC Weblink is limited to customers and employees who have been granted special permission at the request of their agency or administrator.

There are two types of web users of the VCCC system:

1. Contacts: May view agency service tickets for their agency. Contact access is restricted to Agency Heads and AITRs. Contacts may access the VITA Customer Care Center by clicking here: VITA Contact Customer Care Center WebLink
2. Reps: Are support staff that may log on to the system to open and maintain tickets. Reps may access the VITA Customer Care Center by clicking here: https://vccc.vita.virginia.gov/vccc/