25.8 VITA recommendations for a successful IT contract

25.8.2 IT Scalability

Scalability (the ability to expand an application or use of hardware) is often a significant issue in complex IT transactions. Agencies should watch for data interoperability issues. If scalability may be a possible issue in an agency IT contract, the agency should be sure to obtain a warranty regarding scalability of applications and data interoperability. Scalability in software as a service contracts serves a "pay as you go" fee structure so you don't pay for more than you need.