Chapter 21 - Performance-Based Contracting and Service Level Agreements
21.3 Performance measures
21.3.1 Data gathering
Agencies may incorporate a performance requirement in the statement of work for the incumbent supplier to capture and report accurate workload data. This information can be used to help develop the baseline for future contract work estimates.
VITA provides content in several formats that require software in addition to your browser to view. If you have problems accessing a file on this site, links to the needed software are below. All required software products (except the non-trial version of WinZip) are free to use.