While each project's business objectives are unique and the resulting RFI should be aligned with those unique needs, there are general recommended guidelines to follow in preparing a successful RFI:
- Be concise and include a clear statement of the problem for which a solution may be solicited in the future.
- Request that suppliers respond to questions concerning the particular IT topic, business need or solution being considered.
- Ask suppliers to provide information on their qualifications, experience and ability to solve the IT problem posed by the RFI.
- Ask suppliers to provide lessons learned, white papers or other credible data regarding the solution being considered to obtain sound information, facts and knowledge-share.
- Do not ask for any cost or pricing information as such information could create an unfair solicitation environment.
- Do not use the RFI to select an IT supplier or a solution.
- Any subsequent IFB or RFP may not be written to a particular supplier, product, service or solution discovered during the RFI process.