FAQs on the VITA service portal & catalog.
Yes, you can always call (866) 637-8482 to report an outage* or request service or email the VCCC at firstname.lastname@example.org.
*Please note: Email should not be used to report critical issues or outages impacting an agency. To report a critical issue, please call the VCCC directly.
Access the service portal by navigating to https://vccc.service-now.com/vita. You will be logged in automatically using your COV account credentials.
It supports all major browsers: Mozilla Firefox, Internet Explorer and Google Chrome.
You do not need to download the new VITA service portal. The VITA service portal is accessible from a web browser.
Log in to the service portal (https://vccc.service-now.com/vita). Click on the "Report a Problem" icon. Complete the self-service form.
The agency IT resource (AITR) approver will be the individual in the agency who has the designated AITR role. To confirm who this individual is, please view the Agency Assignments - AITRs list. If an agency wishes to have multiple people with the AITR approver role – individuals can be added to the AITR approval list on a per agency basis, by request.