Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

WCS Training (Optional)

Price: TBD

Unit of Measure: Per End User

Pricing Type: Fixed

Billing Cycle: Usage-Based

Service Lead: Raymond Waters Raymond.Waters@vita.virginia.gov

Description:

Training consists of instructor-led training and online training. Instructor-led training is available at an additional cost. Training can be provided at CESC, or any agency site within the Metro Richmond area, and is based on availability. A training catalog is available for existing courses, and customers can request training on specialized topic.

Customer should begin the process by emailing your Agency IT Resource (AITR) and advise them of your interest. The AITR and their assigned VITA customer account manager (CAM) will guide customers through required collaborative discussions, completing forms for the service offering and engage the service owner as required.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at vccc@vita.virginia.gov. Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.