Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Contact Center Service (CCS): Supervisor

Price: $298.03

Unit of Measure: Per Unit

Pricing Type: Fixed

Billing Cycle: Monthly

Service Lead: Michael Melton (Interim) michael.melton@vita.virginia.gov

Description:

Monthly recurring fee for each supervisor  and registered within CCS.

One-time non-recurring fee options:

Contact Center Service (CCS): One-Time Implementation

Contact Center Service (CCS): One-Time Activation

Recurring monthly fee options:

Contact Center Service (CCS): Agent
For each agent and registered within CCS

Contact Center Service (CCS): Supervisor
For each supervisor and registered within CCS.

Contact Center Service (CCS): Ports
For each port reserved as a call queue.

Contact Center Service (CCS): Call Recording
For each agent and supervisor and supervisor designated to initiate call recordings

Contact Center Service (CCS): Additional Remote Storage
For each additional GB of remote storage for call recording per agent and supervisor

Contact Center Service (CCS): Usage Fee
For total number of minutes as reported by the CCS each month

For additional product information and Comparison by Tier visit: Voice & Video Overview.

 

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at vccc@vita.virginia.gov. Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.