Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.
Unit of Measure: Per Unit
Pricing Type: Fixed
Billing Cycle: One-Time
Service Lead: Michael Melton (Interim) firstname.lastname@example.org
One-time nonrecurring fee per to activate each Agent or Supervisor within CCS.
One-time non-recurring fee options:
Contact Center Service (CCS): One-Time Implementation
Contact Center Service (CCS): One-Time Activation
Recurring monthly fee options:
Contact Center Service (CCS): Agent
For each agent and registered within CCS
Contact Center Service (CCS): Supervisor
For each supervisor and registered within CCS.
Contact Center Service (CCS): Ports
For each port reserved as a call queue.
Contact Center Service (CCS): Call Recording
For each agent and supervisor and supervisor designated to initiate call recordings
Contact Center Service (CCS): Additional Remote Storage
For each additional GB of remote storage for call recording per agent and supervisor
Contact Center Service (CCS): Usage Fee
For total number of minutes as reported by the CCS each month
For additional product information and Comparison by Tier visit: Voice & Video Overview.
Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:
If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.
If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.
You will be contacted to confirm that your request has been received and to obtain any additional required information.