Contact Center Service (CCS): Additional Remote Storage

Price: $26.70

Unit of Measure: Per Station

Pricing Type: Fixed

Billing Cycle: Monthly

Service Lead: Doug Wilson Doug.Wilson@vita.virginia.gov

Description:

Monthly recurring fee for each additional GB of remote storage for call recording per agent and supervisor; in 1GB increments only.

One-time non-recurring fee options:

Contact Center Service (CCS): One-Time Implementation

Contact Center Service (CCS): One-Time Activation

Recurring monthly fee options:

Contact Center Service (CCS): Agent
For each agent and registered within CCS

Contact Center Service (CCS): Supervisor
For each supervisor and registered within CCS.

Contact Center Service (CCS): Ports
For each port reserved as a call queue.

Contact Center Service (CCS): Call Recording
For each agent and supervisor and supervisor designated to initiate call recordings

Contact Center Service (CCS): Additional Remote Storage
For each additional GB of remote storage for call recording per agent and supervisor

Contact Center Service (CCS): Usage Fee
For total number of minutes as reported by the CCS each month

For additional product information and Comparison by Tier visit: Voice & Video Overview.

 

How to Order

Order via TSR. TSR online form can be found in the Service Catalog form library.

Need help?

Send VITA Onestop an email: vitaonestop@vita.virginia.gov to collaborate or handle your order.