Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Audio Conferencing: Transcription Service - 48 Business Hrs

Price: $102.28

Unit of Measure: Per 15-min Increment

Pricing Type: Fixed

Billing Cycle: One-Time

Service Lead: Michael Melton (Interim) michael.melton@vita.virginia.gov

Description:

A written record, delivered either electronically or in hard copy, of what was said during an Audio Conference. Transcription will be delivered within 48 business hours of the end of the Audio Conference (or the selected upgraded timeframe).

Cost is per 15 minute increment.

For information on managing your account including add-on conferencing services and related items visit: Voice and Video Reservationless Conferencing.

For additional product information and Comparison by Tier visit: Voice & Video Overview.

 

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at vccc@vita.virginia.gov. Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.