Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Provisioning Services

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Price: No Cost

Unit of Measure: Per Service

Pricing Type: Fixed

Billing Cycle: Usage-Based

Service Lead: Philip Pippert Philip.Pippert@vita.virginia.gov

Description:

This service includes the processing of V-coded eVA requisitions for VITA to purchase goods and services on behalf of executive branch customers. The process may include ordering from existing contracts, competing and awarding orders to new suppliers (quick quotes) or being satisfied through another existing VITA service or customized service. This service also includes publishing processes and procedures for how to order through VITA.

For additional product information and services visit: Supply Chain Solutions Service Overview.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at vccc@vita.virginia.gov. Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.