Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.
Price: No Cost
Unit of Measure: Usage Based
Pricing Type: No Charge
Billing Cycle: N/A
Service Lead: Jason Howze Jason.Howze@vita.virginia.gov
In this VITA service, commonwealth security and risk management (CSRM) staff arbitrate security determinations made regarding the infrastructure when agencies request escalation. CSRM staff research decisions, historical information, customer information and the infrastructure procedures manual. CSRM staff communicates with infrastructure and customer agency staff, makes recommendations for changes to procedures, determines human error factors and follow-up, and adjudicates issues based on Commonwealth of Virginia Security Policy.
Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:
If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.
If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.
You will be contacted to confirm that your request has been received and to obtain any additional required information.