Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

VITA Security Program Support

generic network product image

Price: No Cost

Unit of Measure: Usage Based

Pricing Type: No Charge

Billing Cycle: N/A

Service Lead: Jason Howze Jason.Howze@vita.virginia.gov

Description:

In this VITA service, commonwealth security and risk management (CSRM) staff arbitrate security determinations made regarding the infrastructure when agencies request escalation. CSRM staff research decisions, historical information, customer information and the infrastructure procedures manual. CSRM staff communicates with infrastructure and customer agency staff, makes recommendations for changes to procedures, determines human error factors and follow-up, and adjudicates issues based on Commonwealth of Virginia Security Policy.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at vccc@vita.virginia.gov. Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.