Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Security Incident Management: Limited Service

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Price: No Cost

Unit of Measure: Usage Based

Pricing Type: No Charge

Billing Cycle: N/A

Service Lead: Bob Baskette Bob.Baskette@vita.virginia.gov

Description:

The limited service offering is available to agencies and local governments that are not in-scope to VITA's infrastructure. VITA's commonwealth security and risk management (CSRM) incident management team investigates incidents, analyzes findings, and provides advice and guidance on how to remediate the situation. The team does not go to a site to assist with remediation efforts.

The team provides incident management services to state agencies, localities and institutions of higher education.

There are two options with this service:

  1. Security incident management full service - Available to executive branch agencies
  2. Security incident management limited service - Available to non-executive branch agencies, local governments and higher education

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at vccc@vita.virginia.gov. Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.