Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.
Price: No Cost
Unit of Measure: Usage Based
Pricing Type: No Charge
Billing Cycle: N/A
Service Lead: Bob Baskette Bob.Baskette@vita.virginia.gov
The limited service offering is available to agencies and local governments that are not in-scope to VITA's infrastructure. VITA's commonwealth security and risk management (CSRM) incident management team investigates incidents, analyzes findings, and provides advice and guidance on how to remediate the situation. The team does not go to a site to assist with remediation efforts.
The team provides incident management services to state agencies, localities and institutions of higher education.
There are two options with this service:
Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:
If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.
If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.
You will be contacted to confirm that your request has been received and to obtain any additional required information.