Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.
Unit of Measure: Per Unit
Pricing Type: Fixed
Billing Cycle: Monthly
Service Lead: Vernard Brown Vernard.Brown@vita.virginia.gov
This is the ongoing monthly charge for the maintenance of the Tablet equipment. Each tablet refreshed under an undefined refresh rate. Refresh an existing tablets with standard tablet systems as defined in the pricing assumptions.
For available units and specs visit: Tablets
About the Standard Tablet Service:
This is the normal Executive Branch agency standard service offering. It includes one Hewlett Packard tablet computer and its supporting services. This service includes computer equipment upgrades every 4 years as well as full hardware warranty and Service Desk support for the term of the agreement.
As a part of this service each desktop computer comes installed with the full Microsoft Office Productivity Suite as well as virus/security software and asset management tools.
Please review components below for product details and rates included in this bundled service:
Standard Tablet Service: 4 year Refresh Rate - Hardware
This is the ongoing monthly charge for the maintenance of the Tablet equipment. Each tablet refreshed under an undefined refresh rate. Refresh an existing tablets with standard tablet systems as defined in the pricing assumptions. This must be purchased as part of the Tablet Service.
Standard Tablet Service: 4 year Refresh Rate - Support
This is the ongoing monthly Support for the maintenance of the Tablet equipment (standard or premium). This charge covers support of existing laptop systems, including: PC Security services, IMACs that do not fall into the project category as noted in the PC IMAC definition, and VIP services.
Help Desk Services
Help Desk Services are the services and activities required to coordinate and to respond to problems and service requests made by the end-users and Commonwealth technical staff. The Help Desk provides a toll-free contact number and is responsible for end to end ownership.
Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:
If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.
If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.
You will be contacted to confirm that your request has been received and to obtain any additional required information.