Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.
Price: See Price List
Unit of Measure: Per Unit
Pricing Type: Fixed
Billing Cycle: One-Time
Service Lead: Vernard Brown Vernard.Brown@vita.virginia.gov
The cost is the one-time fee upgrade charged on ordering of a premium laptop or peripheral.
For available units and specs visit: Premium Laptops.
Premium Upgrades (pricing subject to change):
Premium Upgrades are one-time charges added to the Standard Laptop Service bundle.
About the Standard Laptop Service:
This is the normal Executive Branch agency standard service offering. It includes one Hewlett Packard laptop computer and its supporting services. This service includes computer equipment upgrades every 4 years as well as full hardware warranty and Service Desk support for the term of the agreement.
As a part of this service each laptop comes installed with the full Microsoft Office Productivity Suite as well as virus/security software and asset management tools.
Please review components below for product details and rates included in this bundled service:
Standard Laptop Service: 4 year Refresh Rate - Hardware
This is the ongoing monthly Support for the maintenance of the Laptop equipment (standard or premium). This charge covers support of existing laptop systems, including: PC Security services, IMACs that do not fall into the project category as noted in the PC IMAC definition, and VIP services.
Standard Laptop Service: 4 year Refresh Rate - Support
This is the hardware component of the Standard Laptop Service. This must be purchased as part of a Standard Laptop Service.
Help Desk Services
Help Desk Services are the services and activities required to coordinate and to respond to problems and service requests made by the end-users and Commonwealth technical staff. The Help Desk provides a toll-free contact number and is responsible for end to end ownership.
Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:
If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.
If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.
You will be contacted to confirm that your request has been received and to obtain any additional required information.