Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Standard Agency Owned: Surface Pro

Price: $62.23

Unit of Measure: Per Unit

Pricing Type: Fixed

Billing Cycle: Monthly

Service Lead: Vernard Brown


There is the ongoing monthly charge for the maintenance of the agency-owned Microsoft Surface Pro that includes standard support services, LAN port charge, help desk services and hard drive encryption.

Additional Information:

The Microsoft Surface Pro is available. Agencies order this device from VITA using eVA and will own the device, unlike other PCs.

The device offering will cost approximately $1,500 to purchase. The exact price can be found in eVA and may vary based on changing market prices. The offering does not include accessories such as a Bluetooth mouse, docking station or keyboard cover (although these items can be ordered separately). 
The Microsoft Surface Pro device bundle will include:

  • Device
  • Pen
  • Microsoft USB ethernet adapter
  • Three-year Microsoft warranty
  • Approved Commonwealth of Virginia (COV) Windows 10 image  

Because these tablets are costly and are running an operating system different than the current enterprise standard (Windows 7), VITA strongly recommends ordering a limited number for testing before purchasing a large quantity. Agencies are responsible for ensuring agency-specific applications are compatible and work on the new Windows 10 operating system.

Windows 10 operating system.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.

Frequently Asked Questions

Click on question to show or hide answer.

The current version is a Microsoft Surface Pro 4 - 12" Tablet.

The device offering includes the Surface Pro 4, pen, the Microsoft USB Ethernet Adapter, the approved Commonwealth of Virginia (COV) image, a three year warranty. The offering does not include any accessories such as a Bluetooth mouse, docking station or type cover (keyboard).

Available accessories include a docking station, type cover, Bluetooth mouse and various adapters. All available accessories can be ordered through eVA along with the device.

The device comes with the following features:
Model: MS Surface Pro 4
Processor: Intel Core i5 (6th gen)
Disk: 256GB solid state drive
Exterior: Casing: Magnesium Color: Silver Physical buttons: Volume/Power
Weight: 1.73 lbs
OS: Windows 10
Wireless: 802.11ac Wi-Fi wireless networking; IEEE 802.11a/b/g/n compatible, Bluetooth 4.0
Software: Microsoft Office 2016, Internet Explorer 11, McAfee Virus Scan Enterprise, Adobe Reader 11 and others*
Display: 12.3-inch Pixel Sense touchscreen display (2736x1824)
I/O: USB 3.0, Mini DisplayPort, Charging Port, microSD card reader
Warranty: Microsoft Complete Business Extended Service 3 years (including Accidental Damage from Handling (ADH) coverage.
* All standard software included on devices can be found on the VITA COV Intranet - Desktop Core Software List. (page 3 of the document).

The item is commodity priced, and therefore the price could change. At this time, a COV-supported Surface Pro bundle costs approximately $1,500. To determine the cost at a particular point in time, please submit an eVA requisition.

The monthly fee is $66.17 (as of 5/1/2016). This includes standard support services, LAN Port, VCCC service, and encryption.

Questions to consider when determining whether the Surface Pro is appropriate for your staff include:

Will your agency's applications run on Windows 10?
Will your staff make a smooth transition to the functionality of Windows 10?
Will your end users have a concern with the 12" screen size as compared to a standard laptop (14") or premium (15.6") screen?
What will your agency's eligibility criteria for selecting staff to receive a Surface Pro?
What other peripheral devices are needed (docking station, Bluetooth mouse, keyboard type cover, etc.)?
Will this be the only device your staff has? Will they also need a laptop, desktop, etc.?
What is the break-even point for your agency when purchasing a Surface Pro versus a laptop or other tablet offering?
If the device needs to be returned for repairs, what will I offer my staff person during the repair time? Loaners will not be available.
Because of the larger upfront cost of the Surface Pro purchase, you are encouraged to initially order a limited number of devices for testing purposes prior to a full scale implementation.

Your agency will order the devices from VITA via eVA. Further details on ordering instructions can be found in the Ordering Process section. If you need to order more than 15 devices, please submit a work request. As a reminder, your agency will own this device throughout the device service life and is responsible for ordering a replacement device at the end of the service life.

You can expect to have your device in hand 6 - 8 weeks after placing your order in eVA.

The device comes with a three year Microsoft warranty. In addition, monthly support, including the VCCC service is provided for in the monthly fee.

The hardware is warranted through the Microsoft warranty.

Should your Surface Pro have a hardware issue, the VCCC will assist in returning the device for warranty service. In order to do this, please contact the VCCC and submit a ticket. To ensure no loss of productivity when a device is shipped offsite for hardware service, we recommend that your agency determine a back-up device strategy (e.g., have spare Surface Pro devices, have spare laptops).

The warranty life of the device is three years, based on the length of the warranty. There is no support for hardware failures after three years, but the device may continue to be used per normal VITA policies. Your agency is responsible for ordering a replacement device at the end of the device life.

There is no hardware refresh for this device. In order to refresh or replace a device, a new eVA order will need to be created.

Yes. However, unlike the device ownership (the device will belong to the agency), the software licenses (such as Microsoft products) will remain with VITA.

Simply enter a ticket to have the device removed from the supported environment. Billing for the device will cease within the next billing cycle.

As long as your agency continues to pay the monthly service fee, the services included in that fee (help desk support, hard drive encryption and the LAN port) will continue to be provided.

At this time, there is no extended warranty option available.

Your agency owns this device, so it must be capitalized.

Yes, this device can be redeployed to another user through a VCCC ticket. A PC IMAC charge will be applied to the change of user.